LHP Email — from Martindale-Hubbell ®
User's
Guide
Index
1-Overview
How
Do I Get LHP Email?
If you've chosen Plus or Elite levels of Lawyer HomePage
services from Martindale-Hubbell, email services are included. If you've
chosen the Basic level, you cannot add email service without
upgrading to Plus or Elite — it's not available a-la-carte.
Why
would I want LHP Email?
If you're an LHP subscriber, Martindale-Hubbell is already handling
registration of your domain and hosting of your web site. LHP Email
dovetails on this easy, one-stop solution, and allows you to send and
receive email through accounts in your own domain name rather than, for
example, generic accounts like 'bsmith@lawyers.com' or 'billsmith8456@aol.com'.
From a business perspective, this helps level the playing field with some
of your larger competitors, and improves the perceived professionalism of
your email communications.
How
would I access or use LHP Email?
LHP Email is accessible three ways; you may use one, all, or a
combination.
| Method | Access | User Friendly | Secure Mail Storage/Backup | Storage Limit | Administration Capabilities | Encryption/Security |
| Lawyers-Mail.com | Any Point | Yes | Yes | 20 MB | Low | Provided* |
| POP3 Client* | Home/Office | Yes | Customer Provided | Customer Provided | Medium | Optional |
| IMAP Client* | Home/Office | Yes | Customer Provided | Customer Provided | Medium - High | Optional |
*Legend: POP3 Client (Outlook Express, Eudora, Netscape Mail, Pegasus), IMAP Client (Outlook, Outlook Express etc.)
*
Encryption
available
only to browsers which support SSL encryption. Secure connection does not guarantee
message security; secure connection means that data communications between
secure email server and local browser or email client (which are properly
configured) is encrypted, reducing the risk of eavesdropping. Data
communications across a conventional, non-secure connection occur as
clear-text. Maximizing message security involves encrypting the message
itself so that only the recipient can read it, and is further enhanced by
utilizing secure connections wherever possible. Security is addressed
separately.
Configuring Email Clients
Web-based
Client
The
web-based client, accessible by browsing to http://www.lawyers-mail.com/ is
intuitive, fast-loading, and very easy to use. For help specific to this
client and its features, please click the Help link once you've logged
into the application (the built-in help is comprehensive but easy to
understand). The only two things you need to use this interface are your
ID (which is your full email address), and your password (which is
case-sensitive).
POP3
Email Clients
Here
are the steps to configuring the more common standalone email clients. If
yours isn't listed here, try accessing the application's help utility by
pressing the [F1] key or via the application's menu.
Eudora
| Outlook
| Outlook Express | Netscape
| Outlook
2002 (XP) | Microsoft
Exchange
(adding Internet email to Exchange-only setup)
Step
1 : Click Tools
(or
Special for Eudora V.1.5.2)
Step
2 : Then choose Options (or Setting for Eudora V.1.5.2) when
Option dialog appears
Step
3 : Click Getting Started
POP
Account: Your full email address
Real
Name: How you'd like your name to appear in the "From:" portion
of email
Connection
method: Winsock (Network, PPP, SLIP)
Step
4: Click Personal Info
POP
Account: Your full email address
Real
Name : How you'd like your name to appear in the "From:" portion
of email
Dial
user name : Your full email address
Step
5: Click Hosts
SMTP:
www.lawyers-mail.com
Step
6 : Click OK
Step
1: Click the Tools menu, then choose Services
Step
2: Click the Services tab, choose Internet Mail (you'll have
to add
this service if you don't see it listed)
Step
3: Click Properties. The Internet mail window will appear.
Step
4: Click the General tab.
Full
Name: How you'd like your name to appear in the "From:" portion
of email
E-mail
address: Your full email address
Internet
Mail Server: www.lawyers-mail.com
Account
name: Your full email address
Step
5: Click Advanced Options and enter the SMTP (Outgoing) server:
www.lawyers-mail.com
Step
6: Click OK
Microsoft Outlook Express 6.0
Step
1: Click the Tools
menu,
then choose Accounts
Step
2: Click Add
tab,
click Add, then choose Mail
Step
3: The Internet Connection Wizard starts...
Your
Name
:
Enter your name as you'd like it to appear in the "From:"
portion of email, then click Next
Internet
Email Address
:
Enter your full email address
Email
Server Names
:
Outgoing
Mail: www.lawyers-mail.com
Incoming
Mail: www.lawyers-mail.com
Click
Next
Internet
Mail Logon
:
Enter your full email address
Click
Next, click Finish
Step
4: Click the account
you
just created, then click Properties
Click
the General tab
and
confirm settings are as you want them. Leave "Reply address:"
blank unless you want replies to go to a different email account. You may
want to name the Mail Account something short and simple, particularly if
you'll be using Outlook Express to access different email accounts.
Click
the Servers tab
and
confirm settings are as you want them. If you uncheck "Remember
password" you will be prompted to enter your password every time you
want to use Outlook Express.
Click
the Connections tab
and
confirm settings are as you want them.
Ignore
the Security tab
for
now, unless you already have your own digital signing certificate.
Click
the Advanced tab, where you'll find a few very
important settings:
[Back
to Top]
Incoming mail: if you check the SSL option, the port number will
automatically change from 110 to 995. This option secures the connection
between your mail client and the mail server.
Server Timeouts: The default of 1 minute should work most of the
time. On very slow dial-up connections, you may need to increase this if
you receive timeout errors.
Leave a copy of messages on server: Leave this box unchecked.
Click
Apply, OK, then Close, and you're done configuring
Outlook Express.
Step
1: Click the Tools menu, then choose Email Accounts
Step
2: Click Add a New e-mail account, then click Next
Step
3: Choose POP3, then click Next.
Step
4: User data...
Your
Name: Enter your name as you'd like it to appear in the "From:"
portion of email
E-mail
address: Enter your full email address
Incoming
Mail: www.lawyers-mail.com
Outgoing
Mail: www.lawyers-mail.com
Username:
Enter your full email address
Step
5: Click Next,then click Finish
Step
1: Go to Edit menu
Step
2: Click Preferences, double-click Mail & Groups
Step
3: Click Identity, please check...
Your
Name: Enter your name as you'd like it to appear in the "From:"
portion of email
Your
E-mail: Enter your full email address
Step
4: Click Mail Server
POP3
User Name: Enter your full email address
Incoming
Mail (POP3) Server: www.lawyers-mail.com
Outgoing
Mail (SMTP) Server: www.lawyers-mail.com
Step
5: Click OK
Step
1: Go to Tasks menu, choose Mail
Step
2: Click Edit menu then choose Mail/News Account Settings
Step
3: Click New Account button
Step
4: In New Account Setup choose ISP or email provider then click
Next
Step
5: Identity...
Your
Name: Enter your name as you'd like it to appear in the "From:"
portion of email
Your
E-mail: Enter your full email address, then click Next
Step
6 : Server Information...
Server
Type: choose POP Mail Server
Server
Name: www.lawyers-mail.com, then click
Next
Step
7: User Name - Enter your name as you'd like it to appear in the
"From:" portion of email
Step
8: Account Name - Enter your full email address
Note:
Outgoing (SMTP) Server: www.lawyers-mail.com
Microsoft
Exchange: Adding the Internet Mail Service to your Outlook installation
Step
1: Click Tools
Step
2: Click Services
Step
3: Click Add, then select Internet Mail
Step
4: Click Properties
Step
5: Click General tab
Full
name : Enter your name as you'd like it to appear in the "From:"
portion of email
E-mail
Address: Enter your full email address
Internet
Mail Server: www.lawyers-mail.com
Account
name: Enter your full email address
Step
6: Click Advanced Options and enter the outgoing mail server: www.lawyers-mail.com
Step
7: Click OK
Password Management
a) How do I change my Password?
You can change your password at any time by taking the following steps: Click the Options link, Click the Change Password link.
You'll need to type in your current password and the new password followed by a confirmation of the new password. For added security
you'll be able specify a challenge question and it's corresponding answer, however the only required fields are those regarding the passwords.
b) I lost my Password, how do I reset it?
Lawyers-mail provides an administrative account for this purposes and more. Someone in your office should be assigned to manage
all user accounts using this feature. Please contact your Email administrator to reset your password, or contact our Technical Support
Department at 1-800-526-4902 x8003 or email us at lhpdomains@martindale.com.
Our Outgoing server is trying to authenticate the user but the User ID and / or Password are incorrect, as a result a login prompt
window is displayed so that the user makes the necessary corrections. The users MUST type in the full email address and the
correct password (Always in lower case) in order to send and receive email. If the problem persists, please contact your Email
Administrator or contact us at 1-800-526-4902 x8003 or email us at lhpdomains@martindale.com.
b) I'm using Outlook Express /Outlook 2000+ to check my email, and I get a "Relaying Denied" or
"The Recipient has been rejected by the server" error when I try to send an email.
Our Outgoing server is trying to authenticate the user but the User ID and / or Password are incorrect, or inexistent. Please make
sure the "My server requires authentication" box is checked. This box is located on the Account's properties window, on the Servers
Tab. Please see image below.
Our incoming mail server is trying to authenticate the user but the User ID and / or Password are incorrect, or inexistent. Please make sure you're typing the FULL email address and correct password on the POP3 (Incoming) mail server authentication section. This should be located on the Servers tab of the Mail Account Properties box (see image above). If the problem persists, please contact at 1-800-526-4902 x8003 or email us at lhpdomains@martindale.com.
When new user accounts are created, they will have a letter [R] at the end of the name. This means the new users need to login via the web interface and read the license agreement before the account becomes operative. If the account has not been activated, it won't be able to forward to any address. To activate any email address, the users must go to www.lawyers-mail.com. Click on "read and agree to the terms and conditions", scroll down to the bottom of the page and login using your full email address and password.
Some customers using Outlook/Outlook Express decide to use a feature called " leave copy of email on the server". Every time someone sends an email to them, they can receive it using their client, but a copy of that email stays on the server. Since there is a limit of 20 MB per mailbox, once that number is reached the user won't be allowed to receive email, thus producing a returned email. Please login to the web interface and delete all the email copies stored on the server.
Additional
References
Martindale-Hubbell
has no affiliation with any of these sites, or their authors, hosts, etc.
These links are provided as a courtesy for informational purposes
only.
Which
type of standalone email client?
Which brand of standalone email client?
Here are some links to external sites for more information and reviews on
available email clients.
IMAP vs POP3 Comparison
(University of Nevada, Reno)
IMAP
vs POP3 (McGill University)
Internet
Email Clients (Stroud's CWSApps™)
For email support, call 1-800-526-4902, ext. 8003 between 8:30am-7pm EST or email lhpdomains@martindale.com
© 2002 Reed Elsevier Properties, Inc. All rights reserved.